Shop at your neighborhood supermarket or drug store, and chances are there are now self-checkout options — usually an array of stations with bar scanners and card readers. They were rarer pre-pandemic, and now larger retail outlets, from Whole Foods to CVS, are responding to the demand for touchless payment, which is another way of saying not interacting with cashiers and their germs when checking out.
Sports venues, in many cases closed to spectators for much of the past year, historically have been laggards with customer service. From high-priced concessions to long lines, arenas with a captive audience there for a game were slow to cater to their fans. Before COVID-19, there were some moves toward lower-priced concessions (the Atlanta Falcons were leaders in this regard) and paperless tickets, but these were baby steps. The pandemic and the fear of germs clearly changed that paradigm.